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Membership & Subscriptions 



Membership: Becoming a member with us basically gives you access to purchase from our weekly list of available produce on the web store. There are no membership or registration fee and delivery is free [i]. You may also change or cancel your subscription at any time.  

Deposit: Your items are deliver in cleansed reusable Rubbermaid containers. You pay a one-time deposit of $10.00 for this container. Every week we pick up the empty container when we leave one filled with fresh organic goodies. If you cancel your subscription within 3 months, you will be refunded the full deposit. We hope that you are with us for a very long time, please not that if you are with us for at least 1 year with a weekly subscription that is only .19 cents per week, a very small cost for keeping a whole lot of garbage out of our landfills.

Please leave your last box out on delivery day. We'll wash and reuse them for as long as we can.


Substitutions: Produce in general is not always cut and dry, the yield is not 100% predictable especially when dealing and when dealing with organic produce. Occasionally we will place an order with the farms or an importer only to find out on delivery day that they weren't able to harvest some items for our order, or the items were not up to standard (we only choose the very best for you).  In that case, we will try to find another comparable source for the same item or substitute it with something of equal or greater value, for example, we may give you Vine Tomatoes for Field, Hot House or Roma or vice versa or Romaine for Green Leaf Lettuce. We have never had to do anything like Apples for Tomatoes. We try to do squash for squash or citrus for citrus whenever possible.


Product Prettiness: Organic product are not always as “pretty” looking as their conventional counterpart, but be rest assured that they are packed with goodness.  We check and make sure there aren't any insects on your produce. Most of the time if you find any (you probably will - its organic!) you can just wash them off but if you have anything out of the ordinary please let us know and we will issue you a refund for any inedible produce.

Guarantee: We guarantee everything in your box, if for any reason you are not completely satisfied with an item, please let us know within 24 hours of receiving the items and you will be credited for it within your account or a replacement will be sent with your next order.


Missing Items: We have developed a highly efficient packing system but every so often we will make a mistake. If you are missing anything from your box we will refund you or replace it (in your next order).


Delivery Hold: Vacations are a great thing. You can put your subscription on hold at any time. You can do so by emailing us or accessing your account from the home page under the orders tab. Please do so by Sunday 5PM.

Cancellations: You may cancel a delivery or your entire service at any time; however, to aid us in bringing you and all customers the highest quality of Organics at the lowest possible price we have the following cancellation policy.

To cancel a delivery or your service entirely, please let us know a minimum of 2 days before the scheduled delivery:

 

Cancellation deadlines:

Your Delivery Day

 

Please cancel by...

Tuesday

 

Sunday

Wednesday

 

Monday

Thursday

 

Tuesday

Friday

 

Wednesday

Saturday

 

Thursday



Eat Clean, Fresh, Local and Organic.
Please email or call with any questions. We are always available!
info@northernorganics.ca

(416) 301-3942 or 1800-745-1617

 



[i] We deliver to areas with a minimum of 10 subscriptions. >10 <20, we charge a charge of $5.00 per subscription. > 20, delivery is free. Please call to find out the status of your area.